CRM Intelligence for Multi-Location Retail

Your customer data is telling a story.
Most retailers aren't reading it.

A custom intelligence layer built on top of your POS, loyalty, and CRM data. Deeper than anything your platform provides out of the box.

See a Live DemoHow It Works
Connects to your POS, loyalty platform, and CRM via API or CSV

Most retailers are running on gut feel and platform defaults.

Your POS, your loyalty platform, and your email service all give you reports. What they don't give you is intelligence. The difference is whether the data is telling you what happened or what to do about it.

Most operators look at the same three numbers every month. Open rate. Same-store sales. Total revenue. None of those tell you which customers are about to lapse, which loyalty tier is underperforming, or where first-visit churn is bleeding margin across your stores.

That's what RetailIQ is built for.

What the dashboard gives you.

Below, the Overview tab from a sample build for Hearth and Harbor, a four-location specialty home goods retailer.

RetailIQ Overview tab for Hearth and Harbor across all stores. Four KPI cards show Total Customers 35,200 active purchasers, 2025 Revenue 11.3 million dollars up 9.1 percent year over year, Repeat Rate 62 percent above the 54 percent benchmark, and Average Cart 57 dollars trending up. Below the KPI strip, a Monthly Revenue 2025 bar chart climbs through the calendar year. A Customer Tier donut shows Bronze 59.3 percent, Silver 30.1 percent, and Gold 10.6 percent. A Revenue by Category bar chart compares Kitchen and Cookware, Tabletop and Dining, Bedding and Bath, Home Decor, and Seasonal and Gift.

Diagnostic Intelligence

Understand exactly where your customer base is healthy and where it's leaking. First-visit churn, repeat rate, tier migration, and database health all in one place.

Behavioral Analysis

RFM segmentation, loyalty tier performance, retention cohorts, and category-level basket behavior built from your actual transaction data.

CRM Playbook

Specific campaigns tied to what your data is showing. Not generic best practices. Plays built for your segments, your tiers, and your retention gaps.

Six customer segments scored by recency, frequency, and spend. VIP and Loyal together generate 54 percent of revenue from 20 percent of the base. At Risk and Lapsed are where retention work pays back hardest.

RetailIQ RFM Segments tab for Hearth and Harbor across all stores. Four KPI cards show VIP at 1,741 customers, Loyal at 5,216, At Risk at 6,848, and Lapsed at 8,608. A Segment Distribution bar chart, a Revenue Contribution by Segment donut showing Loyal at 29.9 percent and VIP at 24.5 percent, and a Recency Distribution bar chart by days since last purchase fill the rest of the tab.

Three steps to your dashboard.

1

Connect Your Data

We connect to your POS, loyalty platform, and CRM via API. CSV upload is available for any platform not yet on our integration list.

2

Build Your Dashboard

We build a custom intelligence layer on top of your data. Every chart, every segment, every insight is specific to your operation.

3

Execute Your Playbook

You get a living dashboard that updates as your data changes, plus a CRM playbook tied to what the data is actually showing.

Built for multi-location operators.

Compare revenue, customer count, average cart, and repeat rate across your stores in one view. Below, the four-location comparison from a sample build.

RetailIQ Store Profile comparative view for Hearth and Harbor across four locations. Four KPI cards show Total Stores 4, Total Customers 35,200, Total Revenue 11.3 million dollars, and Top Store Flagship at 4.2 million. Below them, bar charts compare Revenue by Store, Customer Count by Store, Average Cart by Store, and Repeat Rate by Store across Flagship, Lifestyle Center, Outlet, and Boutique.
Pricing

Straightforward pricing.

Scoped to your operation. No surprises. Every engagement includes build, integration setup, and monthly data refreshes.

Single Location / Independent
1-5 locations
$999 / month
  • Custom dashboard build
  • POS + loyalty integration
  • All 13 dashboard tabs
  • Monthly data refresh
  • CRM playbook included
  • Email support
Request a Demo
Multi-Location Operator
6+ locations
Custom pricing
Scoped based on location count and data complexity.
  • Everything in Single Location
  • Store profile comparisons
  • Quarterly business reviews
  • Priority support
  • Custom segment builds
  • Dedicated onboarding
Request a Demo

Multi-location pricing scales based on location count and data complexity. Request a demo and I'll give you a specific number for your operation.

See what your data actually looks like.

Request access to the live demo built on synthetic data for a four-location retail operator.

See a Live Demo